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Hoff — company reviews

Hoff — сеть магазинов мебели и товаров для дома. На CitiGit собираем отзывы покупателей о доставке, сборке, качестве и обслуживании: без рекламы самой сети.

hoff.ru 10 stores in Moscow 1 reviews on CitiGit
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What visitors say
A summary of reviews from Yandex Maps, 2GIS and other sites. It does not affect the CitiGit score.

They like

  • A large in-store range of furniture and home goods you can see in person.
  • Frequent sales and promotions — that is often why people go.
  • Floor staff who help find a model or plan a kitchen or wardrobe.
  • Small items you take home yourself usually have fewer quality complaints.

They complain

  • Delivery: dates slip, orders arrive incomplete, the hotline passes you between agents.
  • Assembly: the fitter does not show up, or paid assembly is missing from the job sheet.
  • Cabinet furniture quality: chips, misdrilled holes, missing fittings, showroom sample unlike the box.
  • Returns of large pieces take time, need reports and photos, and delivery or assembly fees are not always refunded.

They suggest

  • Check kit, colour and door swing in store and photograph the sample.
  • Do not sign the delivery sheet until you have checked chips, completeness and colour.
  • Confirm that delivery and assembly for every item are on the order.
  • Allow extra days: the promised slot often moves.
  • Pick up small items yourself.
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